Support
USB Drive FAQ

Q 1Do you offer warranty for the USB flash drive?

AYes, we offer 3 years warranty for USB flash drive.

 

Q 2: Do you have any certificates for USB flash driver?

A: All our usb drives are CE, RoHS, FCC approved.

 

Q 3: What is payment method you can accept?

A: We can accept payment via T/T, PayPal, Western Union.

 

Q 4: What's your MOQ? Can I mix styles and colors?

A: For Common Type MOQ is 50pcs, for Custom USB Drive MOQ is 100pcs. MOQ is 100pcs per design. Mix styles and colors accepted for large order.

 

Q 5: Can you accept custom models?

A: Yes, Please tell us your idea or send us a sketch, picture or simply a rough drawing, our professional artwork team will make the beautiful 3D rendering and then we will show you what it will look like, mold will set up once the sample finished we will send you pictures for approval or dummy sample could send for quality evaluation. Starting mass production, than pack and deliver for you.

 

Q 6: Can I have a sample order?

A: Yes, welcome sample order for quality evaluation.

 

Q 7: Can we customize color, size and tape with our own logo?

A: Yes, customized color and size are ok, send us high definition logo file will help to make the beautiful 3D renderings. And we can make your logo and design on the product, but usually the mold cost needed for small orders.

 

Q 8: How to proceed the order if I have logo to print on the usb drive?

A: Firstly, we will prepare artwork for visual confirmation, and next we will produce a real sample to your second confirmation. If mock up is ok, mass production will be arranged for you.

 

Q 9: Could I have data loaded or encryption?

A: Yes, we offer data uploading service. Data can be locked or encrypted.



Q 10: What about your payment terms?

A: For payment, we accept Bank Transfer, Western Union, and Paypal.

 

Q 11: What is the lead time ?

A: It depends on the model you need. Usually 2-4 working days for sample, 7-10 working days for 1000pcs after sample approval.

 

Q 12: How do you ship the goods and how long ?

A: We usually send goods by DHL, UPS, FedEX or TNT ect. It usually takes 3-7days.